The Financial Ombudsman Service is a free consumer service established to help resolve complaints and disputes between insurance brokers and their clients.
Grange Insurance Solutions is a member of the Financial Ombudsman Services Australia (FOS). As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.
If you are unhappy with any of our services, please contact your Broker to discuss the complaint and resolve the matter. In the event your Broker cannot resolve the matter to your satisfaction, please lodge your complaint in writing or contact our dispute resolution officer.
We will acknowledge your complaint and genuinely attempt to resolve the matter within 45 days through our internal disputes resolution system. We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, we will inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.
Dispute Resolution Officer:
Mr Ken Cook
(08) 9273 1353
PO Box 911 Balcatta WA 6914
If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to Financial Ombudsman Service Australia (FOS) for further consideration and/or review. FOS is an ASIC-approved external dispute resolution service accessible to clients free of charge.
Further information is available at FOS website at www.fos.org.au.
National Insurance Brokers Association of Australia is the national trade association for licensed life and general insurance brokers in Australia. NIBA represents the interests of insurance brokers and provides technical and educational support and professional certification and an advocate for insurance consumers.
Insurance Broker Code of Practice
At Grange Insurance Solutions, we adopt the Insurance Brokers Code of Practice (Code). The Code is intended to promote good relations between insurance brokers that are members of the Code and their clients, insurers and others involved in the insurance industry as well as efficiency in transactions by describing standards of good practice and the level of service to be expected from members. For a free copy of the Code, click on the link.
Grange Insurance Solutions is part of Steadfast Group, the largest insurance broker network in Australia and New Zealand.
With over 343 brokerages spread across more than 1,100 offices, the Steadfast Group generated over $6 billion in insurance sales in FY16. This scale gives Steadfast the ability to negotiate and work with major insurers on behalf of Steadfast brokers and results in us being able to provide you with access to multiple insurance companies, a broad range of exclusive products and services combined with our local, expert advice.
As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation.
Strength when you need it.