AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY (AFCA)
Grange Insurance Solutions is a member of the Australian Financial Complaints Authority (AFCA). We are committed to fair, transparent and timely resolution of disputes.
If you are unhappy with any of our services, please contact your Broker to discuss the complaint and resolve the matter. In the event your Broker cannot resolve the matter to your satisfaction, please lodge your complaint in writing or contact our dispute resolution officer.
We will acknowledge your complaint and genuinely attempt to resolve the matter within 45 days through our internal disputes resolution system. We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, we will inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.
Dispute Resolution Officer:
Mr Ken Cook
(08) 9201 8000
PO Box 9201 8000 NORTH PERTH WA 6915
ken@grangeinsurance.com.au
If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to Australian Financial Complaints Authority (AFCA) for further consideration and/or review.
AFCA is an approved ASIC approved external dispute resolution body which provides fair and independent financial services complaint resolution at no cost to you.
You can contact AFCA :
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
In Writing to: GPO Box 3, Melbourne, Vic 3001
Websites: www.afca.org.au
National Insurance Brokers Association of Australia is the national trade association for licensed life and general insurance brokers in Australia. NIBA represents the interests of insurance brokers and provides technical and educational support and professional certification and an advocate for insurance consumers.
Insurance Broker Code of Practice
At Grange Insurance Solutions, we adopt the Insurance Brokers Code of Practice (Code). The Code is intended to promote good relations between insurance brokers that are members of the Code and their clients, insurers and others involved in the insurance industry as well as efficiency in transactions by describing standards of good practice and the level of service to be expected from members. For a free copy of the Code, click on the link.
Grange Insurance Solutions is part of Steadfast Group. Steadfast Group is the largest general insurance broker network and the largest group of underwriting agencies in Australasia, with growing operations in Asia and Europe.
The Steadfast Network has 473 general insurance brokerages in Australasia who receive superior market access, exclusive products and services, backed by the size and scale of the Steadfast Group.
This scale gives Steadfast the ability to negotiate and work with major insurers on behalf of Steadfast brokers and results in us being able to provide you with access to multiple insurance companies, a broad range of exclusive products and services combined with our local, expert advice.